Refund policy

Returns & Refunds
At Veloura, customer satisfaction is our priority.
We accept returns or replacements only if the product is damaged, defective, or the wrong item was delivered.
To request a return or replacement, contact us within 48 hours of delivery at  velouraglob@gmail.com with your order number and clear photos/videos.
Products must be unused and in their original packaging.
Refunds (if approved) will be processed within 5–7 business days.
Products damaged due to misuse or normal wear are not eligible for returns